Certification ISO/IEC 20000-1
IT Service Management System requirements
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ISO/IEC 20000-10
ITSM concepts and terminology
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ISO/IEC 20000-11
Relationship with ISO 9001 and ISO/IEC 27001
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ISO/IEC 20000-13
Guidance on integrated management systems
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ISO/IEC 20000-2
ITSM implementation guidance
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ISO/IEC 20000-3
Scope and applicability guidance
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ISO/IEC 20000-4
Process reference model
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ISO/IEC 20000-5
Implementation roadmap
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ISO/IEC 20000-6
Requirements for certification bodies
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